Shipping policy
Last updated: August 22, 2026
Processing Time
Every item is handmade to order — please allow 10 business days for your order to be made before it ships. This does not include shipping transit time. During busy seasons (holidays, sales, etc.) processing may take slightly longer; any delays will be communicated via email or an announcement on the site.
Where We Ship
We currently ship to addresses within the United States and Canada. If you're outside these regions and would like to place an order, please reach out at hello@pheebsmakesthings.com and I'll see what's possible.
Shipping Costs & Carriers
Shipping costs are calculated at checkout based on your location and order size. Orders ship via USPS unless otherwise noted.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can also check your order status anytime at [pheebsmakesthings.com/track-order.html] using your order number and the email you checked out with.
Delivery Time
Delivery time depends on your location and the carrier, typically an additional 3-7 business days after your order ships (domestic US). Please note that once a package leaves our hands, delivery timing is managed by the carrier and outside of our control.
Lost or Damaged Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first, as this is often resolved quickly. If it remains missing after 5 business days, or if your package arrives visibly damaged, contact us at hello@pheebsmakesthings.com with your order number so we can help.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for packages delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us within 24 hours of placing your order so we can attempt to correct it before production/shipping begins.