FAQs

How long does it take to get my order?

Every piece is made to order, just for you! Please allow 10 business days for your item to be made before it ships. During busy seasons (holidays, big sales), it may take a little longer — I’ll always let you know via an announcement on the site if that’s the case.

Can I rush my order?

I try to accommodate rush requests when I can, but I can’t guarantee it given everything is handmade one at a time. Reach out at hello@pheebsmakesthings.com before ordering and I’ll let you know if it’s possible.
Can I change or cancel my order after I place it?
Yes, within 24 hours of placing it, as long as production hasn’t started yet. Email me as soon as possible with your order number. Once I’ve started making your piece, I’m no longer able to change or cancel it.

What payment methods do you accept?

All major credit/debit cards through our secure checkout.

Do you offer discount codes?

Sign up for our email list (down at the bottom of this page) to hear about promotions, new items, and restocks first.

Can I request something custom that’s not in the shop?

Absolutely — that’s one of my favorite parts of this business! Head to the Custom Order page and tell me your idea. I’ll get back to you with pricing and timing.

What if I made a typo in my personalization?

Email me right away at hello@pheebsmakesthings.com. If production hasn’t started, I can usually fix it. Once stitching has begun, changes may not be possible.

Do you do bulk orders?

Yes! Bulk orders (10+ pieces, for teams, events, or groups) use the same Custom Order form as any other custom request. Just include your quantity and I’ll follow up with group pricing.

How do I know what size to order?

Check the size guide linked on each product page. Since these are made to order, if you’re between sizes or unsure, feel free to message me before ordering.

How do I wash my embroidered item?

Turn the item inside out and wash on a gentle/cold cycle. Avoid bleach, and lay flat or hang to dry rather than using high heat in the dryer. This keeps the embroidery looking sharp.

What materials do you use?

Product-specific material info is listed on each item’s page. If you have a specific question (fabric weight, thread type, etc.), just ask!

Where do you ship?

Currently the United States and Canada. If you’re elsewhere and interested in ordering, email me and I’ll see what’s possible.

How much does shipping cost?

Calculated at checkout based on your location and order size.

How do I track my order?

Once your order ships, you’ll get a tracking number by email, and you can check your order status anytime from the link in your confirmation email.

My tracking says delivered, but I don’t have my package. What do I do?

First, check with neighbors and your local post office. This often resolves quickly. If it’s still missing after 5 business days, email me at hello@pheebsmakesthings.com with your order number.

Can I return my order?

Since everything is made to order, all sales are final except for damaged, defective, or incorrect items. See our full Return & Refund Policy for details.

My item arrived damaged or wrong. What now?

So sorry! Email hello@pheebsmakesthings.com within 7 days of delivery with your order number and photos, and I’ll make it right.