Refund policy
Because every item is handmade to order, please read this policy carefully before placing your order.
Made-to-Order Items
Almost everything in my shop is made specifically for you after you order — I don't keep large quantities of finished stock on hand. Because of this:
- All sales are final once production has begun, except in the cases described below.
- Please allow 10 business days for your item to be made before it ships.
- Custom sizing, colors, and personalization (names, dates, custom text, etc.) cannot be returned or exchanged simply due to a change of mind, since these items can't be resold.
Cancellations
- You may cancel or change your order within 24 hours of placing it, as long as production hasn't started. Email hello@pheebsmakesthings.com as soon as possible with your order number.
- Once production has begun, orders can no longer be cancelled or changed.
Damaged or Defective Items
If your item arrives damaged, defective, or different from what you ordered:
- Email hello@pheebsmakesthings.com within 7 days of delivery with your order number and photos of the issue.
- I'll work with you on a replacement, repair, or refund, depending on the situation.
What's Not Covered
- Change of mind on made-to-order or personalized items
- Items damaged from normal wear, improper washing/care, or misuse
- Delays caused by shipping carriers once a package has left my hands (see Shipping Policy)
How Refunds Work
Approved refunds are issued to your original payment method within 5-10 business days of approval. You'll receive an email confirmation once it's processed.
Questions?
I want you to love what you ordered. If something isn't right, please reach out — I'll always try to make it right.
This policy was last updated August 22, 2026. Pheebs Makes Things reserves the right to update this policy at any time; changes apply to orders placed after the update date.